FAQs

1. Registration

When you start the app for the first time, you will  be directed immediately to the registration page. You can access the registration page at any time by selecting "Registration" from the main menu: You are now on the registration page: Please enter your complete business address here. Please

1. Registration2021-04-29T07:36:06+01:00

2. Add additional locations and/or create different areas at the same location (e.g. indoor and outdoor area)

Select the menu item "Locations" in the "Main menu". Here you can quickly and easily add more "locations". You can use this item e.g. to distinguish between indoor and outdoor areas in your company, but also to enter additional locations of your company at other addresses. 1. Add an

2. Add additional locations and/or create different areas at the same location (e.g. indoor and outdoor area)2021-04-29T07:38:58+01:00

3. Guests check-in e.g. scan guest-passes

Now you are ready for visits of your guests: when they enter your premises, you can quickly and easily register them: Just tap on "Capture SecTrace Pass" and point the scan field / camera at the Sectrace Pass.  Now you only have to tap on "Coming". When he leaves your premises again: Just tap

3. Guests check-in e.g. scan guest-passes2021-04-29T07:40:40+01:00

How can I check if the guest really shows his own pass at check-in?

When you scan the SecTrace pass, a few selected details of the data are visible for verification. For example, after the scan you will see the initials, the entered zip code and the last 3 digits of the phone number. This data is intentionally not printed on the SecTrace passport. So you can ask

How can I check if the guest really shows his own pass at check-in?2021-04-29T07:42:11+01:00

Correct registration – how to best proceed?

After you have downloaded the app and opened it for the first time, you will be asked to register your business. Please enter your official business address in the "Registration" page. To finish and confirm that it is correct, please tap on "Register".  Your company will now be registered and you will also receive a

Correct registration – how to best proceed?2021-04-29T07:45:19+01:00

Adding additional locations: how to best proceed?

Select the menu item "Locations" in the "Main menu". Here you can quickly and easily add more "locations". You can use this item e.g. to distinguish between indoor and outdoor areas in your company, but also to enter additional locations of your company at other addresses. 1. Add an

Adding additional locations: how to best proceed?2021-04-29T07:47:55+01:00

How can I switch between locations?

You can change the required location in 2 areas within the app, depending on your needs: Directly during the scan: simply tap on the displayed location, this will automatically take you to the "other locations" menu and you can change the required location there. In the main menu within "Locations" you will find the locations

How can I switch between locations?2021-04-29T07:49:44+01:00

How can I differentiate between indoor and outdoor areas in my restaurant, for example?

Select the menu item “Locations” in the “Main menu”. Here you can quickly and easily add more “locations”. You can use this item e.g. to distinguish between indoor and outdoor areas in your company, but also to enter additional locations of your company at other addresses. 1. Add an

How can I differentiate between indoor and outdoor areas in my restaurant, for example?2021-04-29T07:50:56+01:00

Check-in/Scanning- can I enter an accompanying person or e.g. table numbers?

You can enter additional information when scanning. You can enter this additional information individually.  For example, you can enter the number of accompanying persons and in the line below, a freely selectable additional information: e.g. the name of the accompanying person, table number or similar.

Check-in/Scanning- can I enter an accompanying person or e.g. table numbers?2021-04-29T07:53:57+01:00

Is it possible to read the data from my guests’ SecTrace passes using a QR code reader?

No - the data is encrypted in the QR code, so that this is hindered. When you scan the SecTrace pass, a few selected details of the data are visible for verification. For example, after the scan you will see the initials, the entered zip code and the last 3 digits of the phone

Is it possible to read the data from my guests’ SecTrace passes using a QR code reader?2021-04-29T09:30:16+01:00
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